Shipping policy

Order Processing Time

• All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

• If we experience a high volume of orders, processing may be delayed by a few days. In this case, you will be notified via email.

Shipping Rates & Delivery Estimates

• Standard Shipping: £3.99- Estimated delivery time: 3-7 business days.

• Expedited Shipping: £5.49- Estimated delivery time: 2-3 business days.

Note: Delivery delays can occasionally occur due to unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

Address Changes

Please ensure your shipping address is correct at the time of purchase.

• If you need to update your shipping address, contact us at [email/phone] within 24 hours of placing your order.

• We cannot guarantee address changes once your order is in processing or has shipped.

Lost, Stolen, or Damaged Packages

• We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

• If your package arrives damaged, please contact us immediately at [email/phone] with photos of the damage, and we will work to resolve the issue.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failure to collect, or other delivery issues, we will contact you to arrange re-shipment. Additional shipping fees may apply.

If you have any questions about your order or shipping policies, feel free to contact us at Epicfindco12@gmail.com. We’re here to help!